Bord Gáis Energy
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HEADACHE (ALL CAPS)
A utter night mare to deal with. Joined April 2018 and received no bills (through post nor e-mail ) for nearly a year. Even though I contacted them 3 times and requested them. Sent in a complaint and I contacted CRU. I received my first bill in March 2019 for a lovely amount of over €3000. I did a deal with them 2 pay A amount in full and go forward from there and they agreed. All was good I taught until I received my next bill (in June 2019) for 2 months usage for €1500 approx. When I studied t bill I noticed the units were all wrong I rang them not just once and sent in a complaint. Guess what I am still here waiting for them to sort it out and this is Sept 2019. I have done my own figures while waiting for them to get back to me and I reckon they are over charging me by €500 cos they keep on changing my units even though I have given them meter reading. !!! Can't change to another company cos this matter is still on going. O the girl that rang me about t complaint cant give me a direct telephone no. if I want to contact her NO I have to ring bord gais Dublin no. go through t whole systems to b either told they don't know her or she is out of t office today......... and they will forward on a email to her to say I have called. Bord Gais are a TERRIBLE company to deal with!!! Dont even consider them cos you will get terrible HEADACHES and b ripped off.