National Car-rentals
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Don't Waste Your Time or Money
When we arrived at the rental counter in the airport, it was empty and the agents who helped us were friendly, but slow as it seemed one of them was being trained. After all the rigamarole of signing contracts and paying, instead of being given the key to our car as we have experienced with every other rental company we've ever rented from in Reno, we were sent out to the booth in the garage to get the key from a different person. When we reached the garage, there was a long line of people who were also waiting at the booth. 30-45 minutes after we checked in for our reservation we finally reached the agent in the booth only to be told that they didn't have any convertibles on the premises and that we would have to wait for someone to bring one from another location. It seems to me that this should've already been taken care of, since we had already checked in 30-45 minutes prior. When the vehicle finally arrived it had dings all over it and the trunk liner was coming out. It took about an hour total to finally get our car, and it wasn't even very nice considering that we paid almost $600 for a week. When we asked the agent in the garage why we had to go through all this, she said it was because they were short staffed, which seems to be a recurring theme in the service industry lately. Perhaps employees would actually want to work if they were paid more. They put up with a lot of very rude people and deserve more than whatever paltry amount they're being paid. I don't need to know exact numbers to know it's not enough based on what I observed. As much as National rips off their customers for a car, they can afford to pay their employees a living wage. Customers shouldn't have to pay through the nose for crappy cars and crappy service. The extra step of getting the keys from a second person is inefficient, which is why no other rental company does it. I should be able to check in at the counter, sign my contract, get my keys, and be one my way, just like every other rental car company we've ever rented from anywhere. Needless to say, we will never rent from National again.