Musely
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Untrustworthy telederm company - do not choose Musely
Don't get sucked into their social media ad blitzes. Musely is just another health tech start-up that is untrustworthy and only cares about sales. I've used other telederm companies whose doctors were responsive and well-respected, but I was attracted to Musely's formulations and dramatic before and afters. Big mistake. The intake process is a joke, and they just prescribe a standard treatment plan without reading your specific concerns and needs. I was prescribed a product that contained an ingredient that I should not be using at the moment, and when I pointed it out, the doctor I was assigned took no accountability for not reading my history and told me to request a prescription update that I would need to pay for. Musely's formulas aren't customized for each patient either. What you see on the website is what you get. There is no customization, and the doctor won't bother suggesting a better treatment plan for your concerns and goals. You'll have to eat the $20 consultation fee and then pay another $10 to get them to update the prescription that they screwed up in the first place because the doctor didn't bother to read your medical treatment history. Customer service is also pretty delayed for a telehealth company.