Warner Leisure Hotels
View company profile →
First class prices, 2nd Class service.
Recently returned from a weekend at Alvaston Hall. Was disgusted to find a notice in the room stating that the room will no longer be serviced daily. Apparently, to allow us "time to settle in" (their words) they would not service the room the day after we arrived and would refresh it from the second full day of the break. We could trail to reception and ask for top-ups of tea, coffee and towels but the bathroom and bedroom would not be cleaned. What exactly are we paying for because even smaller hotels make a point of servicing rooms daily? I also noted on the Entertainment Guide that Warners are now charging £8.50 for outdoor activities which used to be free. Due to this we opted out of doing archery which we had been looking forward to taking part in. I have heard that Warners are planning to build 3 new hotels so they're obviously doing lots of cost cutting whilst increasing their prices. So basically, guests are being ripped off and being offered a lower standard of break whilst being expected to pay much higher prices. I used to recommend Warners to my friends and family but I've now started advising them against booking anything with this company.