Celebrity Cruises
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Celebrity Nightmare
Celebrity Nightmare First of all I must say if I had the sense to check the reviews on the trust pilot site,we would not be in this predicament now. Because we would not have booked a cruise with a company, with such dreadful reviews 😢. But alas to late now we are booked. This is the first time we have booked a Celebrity cruise, and it will certainly be the last. The joy we normally experience the last few weeks before we sail,the delight and anticipation of going on a cruise,has been totally ruined by hanging on the phone for many hours trying to get through to customer service. And when we have to find, they either don't want to help,our their booking system is so inept, they can't are wont help. With just a few days to go before we should fly from Manchester to Rome we have no documentation from Celebrity, no e-tickets no luggage tags,so our dilemma is do we travel to the airport without all of our very necessary documentation and hope for the best ,we have no other option. We are both in our seventies,and are very stressed. Wake up Celebrity and give your customers the service we deserve. Ref 1153716