Monika

Jul 14, 2021

Fantastic shopping experience despite a delay in dispatch

After having placed my first order at Makeup, I couldn't be happier with my shopping experience. This online store offers a huge choice of products so it took me several hours to select what I wanted to purchase. Having been unable to travel due to COVID restrictions, I have run out of many of my favourite brands of Polish cosmetics so was in desperate need to restock. The website was easy to use and I was very happy that there was no delivery charge for orders over £29. After I placed my order I got in touch with customer service as to ensure that they did have my full address to avoid any issues with delivery. The agent I spoke with was friendly, polite and helpful so has further enhanced my shopping experience. And when my order arrived, I was very pleased that every single item was in perfect condition as it was very well packaged (wrapped in paper). The outer box had a tear in it which probably occurred during transport, so perhaps using thicker, stronger boxes would prevent that issue. The only downside to this shopping experience was the length of time it took to dispatch my parcel - as I received it almost three weeks after placing my order. I wasn't in a rush as such, but would have appreciated a shorter wait time. Having said that, when I spoke with customer service agent, she did advised me of delays in dispatch so to set my expectation from the beginning. I think what would be helpful is to have any information about delays clearly displayed on the website to make customers aware. Nevertheless, I was kept informed as I received regular updates regarding dispatch and was even offered to cancel my order if I'm not happy waiting any longer. So this would be my only suggestion for improvement really but other than that I'm a very happy customer who will be returning in the future! I'll highly recommend this shop but will advise to order well in advance of when you need the goods to allow for delivery. Thanks :)