If I could give zero stars I really…
If I could give zero stars I really would! I recently visited the Basingstoke store to have my headlight bulbs changed as they had both gone at the same time. I entered the store at 7.30pm and there was was a Q. I spoke to 2 members of staff to explain that I had an emergency and need to get to hospital as instructed my a doctor for my 2 year old and they said no problem have a seat and we will get a fitter to help you. I waited and then spoke to another member of staff and said no problem we will get someone to change them. A couple of minutes later a member of staff came over with some baskets and asked are they for me? I said no I’m waiting to get some lights changed so I can go to hospital. He said well I’m not doing it now! I replied well your colleagues said I could ge then done as I said I had to ge to hospital. He asked who and I explained. He then said well I’m not doing it you should have come in 10 minutes earlier! I then replied I had been waiting a while and he said well not my problem! So I said I need to get my son to hospital (who I had in my arms) I said what am I suppose do?! He said I don’t know call the AA! I said are you being serious?! I need to get to hospital and don’t have any family in Basingstoke and he just walked off!!!! He colleague heard what had happened and ran after him. The colleague came back and said he will change them for you. 5 minutes later he rude man came over and had a face like thunder and a miserable attitude even though I said I appreciated the help. He said it’s not ideal! Even though I have reached out to Halfords customer service twice and have a reference number/ was told they had contacted the store I have had zero contact. Who would stop someone especially a child getting medical attention?! So many people who I have spoken to are equally as shocked as I am! I will not be returning to this store or Halfords ever again They either 1) don’t care 2) it was the store manager