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This is just another scam
This is just another scam, their website shows 100% refund but I wish to return mine and they are only offering to give me 30%. Only killed two mosquitoes while we were using it but they were swarming our heads, stay away from this company. Another sucked in customer. As of Aug 23 - They have now offered me a 50 % refund saying that those that return their product get damaged in transit so don't qualify for a refund, funny how they can ship it to a customer but the customer returns it in the same packaging and is damaged most times. I believe this is just another part of the scam, Amazon's returns just go to a bulk return warehouse and your money is refunded. Update as of Aug 26th 4 days and no reply from them even though they said they would send me an email as per their reply below, terrible customer service. Russ