Choice Hotels
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Quality Inn Kent WA
I made reservation back in November 2018 at Quality Inn park, sleep and fly package for August 2019. When I inquired on March 2019 for my reservation for August 2019 reservation, I found out that park, sleep and fly package has poor service because the drop off to airport is covered with the package but we have to pay for our pick up at the airport. I also found out that Quality Inn charge extra for rollaway bed which is ok but the park, sleep and fly package is really not a good service and not a good deal. So I cancelled my reservation at Quality Inn via telephone conversation and I emailed the PSF.com to cancel my reservation at Quality Inn and requested refund for the deposit. I got proof of emailed from Park, Sleep and Fly and I got my refund deposit. However, I still got charge for the cancellation reservation as no show for August 28th even though I cancelled the reservation. I called and emailed the Quality Inn choice hotel for refund and sent them my proof of cancellation but they still have not refunded the charge. We have stayed at choice hotels before but this is the first time that I have to deal with this issue.