TurnKey Vacation Rentals
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Turnkey is awful. Don’t book through them!
Turnkey took the final payment of $2620 out of my account and then said the charge was declined, even though the $ was taken out of my account. They said the card declined due to the address not matching. I specifically changed my address on my credit cards so they wouldn’t have any issues, but they still kept the old address on file, which is what they told me to change. I called regarding this issue and they said I must pay within 3 hours, even though they had already dinged my account. I had to come up with an additional $2620 right then. Turnkey wasn’t willing to hold my reservation until the first payment that was debited was returned to my account, even though this was an issue on their end. I will NEVER use turnkey again based on this experience. They weren’t willing to work with me even though it was their issue. Had I not already paid $750 in non refundable fees, I would’ve canceled my reservation. Horrible experience.