What a joke
What a joke, what a rip off company is that company If you like the Monthy Python stay tuned. I bought an oven $ 1750 plus an installation $ 685 for my tenant. I was not onsite for the 4 weeks process. So far so good The day of the delivery, it appears that the installation would not be possible as my electrical system needed upgrading (safety switch,new piping etc) So far so good I was aware of that. Put your seat belt on, here we go. I received a quote for the upgrade for $1000!!!! Plus the $685 already paid the installation was already at a staggering $1685!!!!!! I refuse the quote. Then it spiralled all down south. They took back the oven which I paid for ………..so no oven. I complained ( I complained by phone at a rate of three times a day over a 4 weeks period ) to a brickwall blaming their colleagues or their system, never their incompetence. New call. Where is my oven? Heu heu, well it seems there is no oven in stock we have to re order it! What? I called you to check with you guys and everything was fine! You even attempted to deliver but took the oven back to the warehouse!!!!! New day new call Where is my oven? We found it. Delivery tomorrow? Great No show the next day New call where is my oven? The warehouse had a mixed up so sorry I forgot to say. « Sorry » that is a word with « apologise », they are fed with, in their marketing meeting booster as I have heard it as much as a zillion times. So next day new call. Where is my oven? Hoooooo so sorry and bla-bla-bla. Next day delivery Great two minutes later I received an email cancelling the delivery Guess what yep right new call where is my oven. Ho so sooooo. Blablalab. My colleague should have never requested an order form it a complicated system and bla-bla-bla but no worries tomorrow bla-bla-bla. Next day the delivery guys finally arrived with the oven lifted up the stairs then told my tenants that they would not be able to leave the oven because they are supposed to take the old one in place only if disconnected. So, here we are, my oven going down the stairs back to the warehouse. Next day Where is my oven? Bla-bla-bla your old oven should be disconnected ? WHAT I just want my oven I never ask you for an exchange new for old !I just want my OVEN full stop. Ho so sorry and bla-bla-bla the system, the warehouse, Jesus Christ has not shown up yet Tomorrow delivery promise. Guess what!!!! halleluia after three weeks the sanctified oven is resting at peace in the kitchen installed the next day by a professional (a word that may not be part of the marketing strategy at Joke online) Next episode of « The oven on the loose » will be, let say the oven is mal functioning!!!!! Warranty!!! An other word they may have problem with. Anyway, now that you have been advised with who you deal with, if you still try and get burnt don’t say you did not know instead apply for a job at Joke on line. No hard feeling just some resilience for some of my fellow Homosapiens or should I say Nehandertal Love you guys just wondering how you are still in business I cannot resist. Here are their logo »Legendary service » « this won’t take long » are you for real??? Always look on the bright side of life lalalalala With kind regards JMarc Appliances Online Tell us how we did (this won’t take long, we promise)