Hilton Car Supermarket
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I wish I'd listened to the negative reviews
Bought a car after taking a mechanic with us to help us check the car was in good order. Mechanic advised the car needed new brake discs, pads and that the tyres should be changed as recommended by latest MOT. Hilton Mechanics carried out the work and we returned two days later to collect the car. On the day of collection, there was a message on the dashboard saying 'parking brake fault, have the vehicle repaired'. This message was new and only appeared following Hilton Mechanic changing the brake discs and pads. It was closing time so one of the sales team, Hassan, called their Mechanic who advised the system hadn't caught up yet and in 15 mins or overnight, it would reset and the error message would go away. He said if it didn't, they would resolve the issue, so we drove the car home to Essex. We left for holiday the next day, the error message was still there when we got back. Contacted Hilton, advised to have it looked at by our local Mechanic, get a diagnosis and quote and email it to the aftershaves team where the work would be authorised being we're still unde warranty and the fault was created by the mechanic at Hilton who changed the brake discs (confirmed by our local mechanic). I have sent FIVE emails and have not had a single response. Not even to the email stating I would like to make a formal complaint. We are now looking into taking legal action. Absolutely horrendous service. *update* spoke to aftersales team who says apologies for the lack of response and the work will be authorised in 1 hr. I will update this review again if and once that has happened and the work is complete.