Disgusted

Jul 15, 2023

Filing A Class Lawsuit Against AWR? Count Us In!

American Water Resources (AWR) operated in bad business ethics when they continued with unauthorized, VERY HIGH monthly payments of $27.99/ mo from July 2021 - June 2023 after the initial one year agreement of $12.50 a month for July 2019 - July 2020. Doc uploaded. I called and canceled any further service. I since learned from neighbors, public lawsuits, and MANY complaints against AWR's business practices. On 6/16/23 Jarrid ID#6019306 (AWR Cust Care Rep) acknowledged the validity of my claim via phone, and adjusted the june '23 bill to refund $27.99. He stated he is not authorized to refund the rest, so he submitted the rest via notations to their "Escalations Specialist," Matt ID#5012322. See Doc of refund for Proof of AWR admitting by their actions that they are wrong. The "ES" called and left me a message on 6/13/23. He instructed me to call him back at (618) 433 - 2300. I attempted to call him back several times, but received a recording stating, "Your call cannot go through as dialed. Please hang up and try your call again." This number does not receive phone calls, but only can call out from them. The ES called back. He claims that my cancelation call is not in his phone log. I believe that he is lying. He challenged find the exact date and time I called to cancel the non-service in 2021, and admitted that it is an impossible task. Proof is on phone recording. Just like the AWR Cust Care Rep did, Matt can adjustment each AW bill from July 2021 - May 2023 to refund me $615.77 total. He refused multiple times. To clarify why the repetitive charges were not noticed and just paid for 22 months, the front page online only shows the full amount that includes the AWR charges. The itemization is on the pdf bill only. I just paid the bills from the splash page of AW website. I am a senior citizen living on ss and pay check to pay check. I deserve $615.77 a refund. I am tired of companies taking advantage of American Senior Citizens.