Hilton Car Supermarket
View company profile →
Would not recommend
My initial review was 5 stars having purchased a vehicle effortlessly with support from the sales and finance teams. I cannot believe how polar-opposite the after sales management has been. A few days after purchasing my vehicle I called to speak with the salesman, Cairo, who dealt with me as I had questions about the papers of the vehicle. I was reassured he would call me back. I texted. I called again. And again. And again… I’m still waiting for that phone call to be returned. I was advised to have a diagnostic report done by an VAC registered garage to carry out work on the vehicle as I noticed a fault. Turns out the fault is quite major - £1900 worth of repairs to be carried out. The warranty company would only be able to cover £136 of this. I stopped driving the vehicle on 02/07/25 and have been trying constantly to contact Hilton after sales team just to be brushed off by everyone! “The team will get back to you.” Lies upon lies.0 On 12/07/25 I physically went into the branch and was reassured by Roy (not the after sales manager who I was told would be dealing with my concern) that everything would dealt with this week. He reassured me the vehicle would be collected on 14/07/25 but surprise, surprise! It was NOT collected. Called to speak with Roy on 14/07/25 and finally got through after the 5th attempt. Roy once again reassured me the vehicle would be collected on 15/07/25 and this has obviously not happened. How lovely is it to be paying hundreds of pounds for something you can’t use in addition to extra transport costs? I wish I had known this would be the case before I purchased this vehicle. I am so appalled by the complete lack of customer service by Hilton Car Supermarket. I’ve contacted my financer to return the vehicle. Thanks for the migraine HCS. I would not recommend you.