Tomato Energy
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Incompetence at every contact.
Incompetence at every contact. First I’d like to say I love the concept and was really looking forward to joining Tomato. It just seems to be operated by a company that has service as its lowest priority. I have been failed, messed around and let down at every step. I just can’t believe how a company can be run like this and expect to get away with it. I would think very carefully about joining Tomato energy as the hassle to get anywhere is just too much. Summary - 12th March. First contact and request for information. My contact was Anton McFarlane. Answered all questions, provided all information. Looking forward to getting going! All goes quiet.. Chased Anton until reply on 3rd April. Excuse given, systems went down. Get proposal. Realise it’s designed for the wrong house. Feed back to Anton. All goes quiet. Chased Anton until I receive a reply on 5th May. Excuse given - he has been on leave. Passed to survey. Still designed for wrong house. Simon McKenzie corrects design error and books survey for 18th June. (Now over 3 months after initial contact) Receive a text message from surveyor (Connor) day before confirming survey visit at 9:00. Great! Being self employed taking a morning off work is not ideal but as I said, I want this. Surveyor does not turn up. I texted at 9:16 and finally get a call at 9:41 saying he can possibly be there by 11:00… I told him I needed to get to work. He said office will call to rebook. Office tries to rebook for 8th July. Now 4 months after initial contact. Sick of the service I give up and cancel.