National Geographic Magazine
View company profile →
How to ruin an icon
purchased an online subscription. was billed $69, then $73. waited a few days thinking one charge would go away. Finally got a customer service rep in India or Philippines who could only say "I'm sorry" or "I do apologize" with every response. Words like "the system", "automatic", and "I am "just a service representative" strung together as only a non-native English speaker could do. Many organizations have excellent international customer service departments, but apparently no one at National Geographic possesses the critical thinking skills to evaluate their service.