Mike Harris Aerial & Satellite
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Proceed with caution. Nothing is free!
Saw the “free no obligation quote” on their website and so made contact. I was told an engineer would be with us the next day. Great, so far so good. The engineer rang us to tell us he would be with us within the hour. He asked if we wanted him to do the work today if he could fix it. I said it depended on cost. He told me it was impossible to say without running a diagnostic test which would be £69 plus VAT. If we decided NOT to have the work done, we’d still have to pay the £69 plus VAT. I asked then what was the free bit. I rang the company back and asked the same question; where’s the free quote/no obligation visit. The man said it was free if they came and didn’t do anything. I asked in what possible circumstances they would come and “do nothing” if they were being called out to a problem 🤷♀️ I then told him I’d been told it would cost us £69 plus VAT. He said, no it’s £40 for the diagnostic. I asked why then had the man told me £69 - he said he had no idea. It was at that point we cancelled. The right hand does not seem to know what the left hand is doing here with an engineer saying £69 for a diagnostic and the actual company saying it’s £40. Draw your own conclusions! And no, this is NOT an April fool!