TurnKey Vacation Rentals
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Turnkey is the worst rental company ever!!!
I made a reservation to Stay in Hilton Head SC. We booked a house and had 12 people staying there. We are going down there to see our niece graduate from the Marines at Paris Island NC. We booked the house in November. This week on Wednesday 1/5/22 we received a confirmation email with our key code etc. On Thursday 1/6/22 we received another email saying our reservation was canceled by Turnkey. We rented an RV for the family and were suppose to arrive in SC on 1/12/22. It was canceled 5 days before we were suppose to leave!! I called Turnkey which said that the reservation was canceled by Airbnb for maintenance issues. Airbnb did not cancel the booking as Turnkey was the host and canceled the reservation. Turnkey was suppose to have a represntative call me within 24 hours. It has been 30 hours and no one has called me back. I have called Turnkey multiple times. All I am told is there is nothing they can do and that they refunded my money. Really? They refunded my money!! Wow! Great Job Turnkey.. How about calling me back and finding me a plaace to stay. The house I was suppose to stay in was sold and the new owners did not want to rent it out. I was lied to and told it was canceled for maintenance issues. Do not use this company. They do not care about you and will not treat you right. The family still does not have a place to stay. All the hotels are booked. I do not know what we are going to do. I just wanted to get the family together to see my niece graduate the marines. This is awful.