Huboo Tech
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Avoid Huboo – Incompetent, Dishonest, and Holding Stock. Nightmare
My experience with Huboo has been an absolute nightmare. For over two months (since November 2024), they have ignored my termination request, withheld my stock, and tried to charge me nearly £800 for services I did not agree to. If you’re a small business, stay far away—their mismanagement and unethical practices will cost you time, money, and endless frustration. Major Issues: 1.Refusal to Honor Termination & Deliberate Delays – I officially requested to end my contract on November 28, 2024. Instead of processing it, they kept charging me weekly storage fees and delayed the offboarding process for no valid reason. 2. Excuses & Misinformation – They later claimed I had not completed their “offboarding form” (a basic Google Form, no less), but I was never given a copy for my records. Even if that were true, I had already submitted a full stock withdrawal request before November 28, meaning they had no excuse to keep my stock. 3. Multiple Emails & Calls, No Accountability – I exchanged over 20 emails with their finance team and Huboo Suport to fix their own billing mistakes, which finally got resolved by December 18, 2024. My stock should have been released by December 28 at the latest. Instead, nothing happened. 4. Incompetent Customer Support – In January, I had to reopen the case myself, only to receive a call from a representative who had no idea about my situation and started explaining their process as if I was a new customer. When I insisted they review my case, they suddenly claimed my offboarding would not be processed until February 14, 2025—nearly three months after my termination request! Excessive & Unjustified Charges – My stock is worth only £150, yet they tried to charge me nearly £800 for continuous storage & fulfilment !!!!!! fees after my termination request was submitted more than 2 months ago!!! Huboo is completely unprofessional, disorganized, and unethical. They hold stock hostage, overcharge, and drag out offboarding processes for months. Judging by other recent reviews, this isn’t an isolated case—it’s a pattern. If you’re a business looking for a reliable fulfillment partner, Huboo is NOT it. Avoid them at all costs. PS: I was asked multiple times during the ONboarding process to leave a review for Huboo on Trustpilot, even before I had started working with them. It is not normal to ask for a review before providing any service, but now the time has come for my honest feedback – and here it is. Update: As of February 7, instead of resolving the invoicing issue, the number of invoices has multiplied. The lack of internal coordination is causing further frustration rather than a solution. UPDATE: As of 20/02: After Haboo continued to request the invoices, I sent a few more emails to the credit control team and customer support. I didn’t receive any response for the next one or two days, so I decided to call them. After waiting for more than half an hour, I finally managed to speak with Susane (I hope I’m spelling her name correctly. Thank you so much, Susane!) I briefly explained the situation and the issues I was facing. She promised to look into it and speak with her colleague Donovan, who was actually handling my case. Within two days, I received a credit note for almost all the invoices, except for the offboarding invoice. Of course, I had no issue paying that right away. On the same day, I made the payment, and shortly after, I received an email confirming that my stock was ready for collection from their warehouse. The next day, Royal Mail was already there to pick up the remaining stock. After all the wasted time and frustration on both sides, the case was finally resolved. I truly hope that Haboo’s new owner will streamline these processes so that small businesses partnering with them in the future won’t have to face such issues.