Musely
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False advertisement of product guarantee
I initially started using the original Muesly spot cream with hydroquinone and had great results. It truly lightened my dark spots and improved my skin tone. However, as expected with hydroquinone, my doctor recommended taking a break — and that’s when they switched me to the M+ formula. This new formula was a complete disaster. The cream is an unusual, thick brown color — not at all like any other skin-lightening product I’ve used. It’s messy, sticky, and extremely unpleasant to apply. Worse than that, it actually made my skin darker, especially in the areas I was trying to treat. It completely reversed the progress I had made with the original formula. The product claims to contain kojic acid, but I’ve used kojic acid in the past and none of them looked or behaved like this. This formula had no brightening effect whatsoever — only negative results. To make matters worse, Muesli advertises a money-back guarantee, but when I reached out to express my concerns, they refused to issue a refund. Their customer service was dismissive, unhelpful, and showed zero accountability. For a product that performed this poorly, it’s unacceptable that they hide behind fine print while advertising a “guarantee.” This feels like false advertising, plain and simple. The switch from hydroquinone to M+ may be protocol, but M+ is not a legitimate substitute — and Muesly should not be promoting it as such. I highly do not recommend this product or this company. Proceed with caution.