Elaine Jackson

Elaine Jackson

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2 out of 5 stars
Average rating

Reviews by Elaine Jackson

CE

Celebrity Cruises

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2 out of 5 stars

My name is Nicola and my partner Joseph…

My name is Nicola Maund and my partner Joseph Crabb and I went on a cruise with my parents round the Spanish and canary islands with Celebrity Silhouette from 30/09/2023 to 11/10/2023. You could tell the people worked extremely hard on the ship but not all of them could understand English so it could be hard to communicate at times. We had a pool man named Amish who was amazing and catered to all our needs. We also had a reservation at the grand cuvee restaurant and our table number was 214. We had a lady called Erica serving us and a gentleman and they were both incredible and an asset to the ship. Apart from that we were quite disappointed with the service. At the end of the cruise we got stopped from getting off the ship because the lady at the customer relations desk did not understand English so she did not set up the correct credit card under my partner Joseph's name and we were called back on the ship to pay the bill. I had to call my father as the cruise would not except that it was set up under his name so we were so lucky he was still on the ship. We were very embarrassed. The pool bar was also suppose to close at 9 but because we were one of few couples that liked to be in the hot tub late, the gentleman refused to serve us. He did make an exception a couple of times but it was clear he wanted to clear up early and I don't blame him. He closed the bar at 8 most nights when the pool is open until 10. All in all it was lovely but the service needs to improve. I wouldn't say I wouldn't go with celebrity again but I would Def not go with the Silhouette.