Hazelton's Canada
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Scam company
Horrible horrible company. I had ordered a 3 month subscription to receive 6 bottles of European craft beer once a month for 3 months. The first shipment was never delivered, and I received a call from Fedex to say that they would not deliver the package as the beer had broken inside the box and was leaking and they cannot deliver broken alcohol. I contacted Hazelton's and they said they would resend the shipment with a different company, which they did. The resent package did arrive at my house, however of the 6 bottles of beer only 2 of them were sealed and full, the other 4 bottles had leaked over half of their contents (likely due to either the cold or the pressure if they were sent via air). I took photos and sent these to Hazeltons, so they resent 3 bottles of beer which arrived and 1 of these bottles had leaked again. I, again, emailed Hazeltons asking for a refund since they were unable to send my order without it being damaged. To this, they said flat out no, and that the subscription will just have to continue until it's finished. I had sent numerous complaints about the integrity of the company and how if they cannot ship the items as described then I am entitled to a refund. I had given them many chances to resolve this issue but the sales reps (Quinton Hobson and Marcus were the names) refuse to resolve this issue and have dismissed my complaints. I received yet another bottle of beer that was half full and unsealed to which I emailed once more to say that they need to stop sending me damaged packages and they need to issue a refund as I will otherwise initiate a chargeback through Visa as they have not been able to send me what I ordered. I have now sent a complaint to the Better Business Bureau and will be contacting Visa this afternoon to arrange a chargeback. Hazeltons has clearly faked hundreds of google reviews and I wish I had checked them more thoroughly before ordering as this whole ordeal has been infuriating.