Really poor experience
Bought a bike online and paid for it to be built. Discovered when it arrived it had not been built correctly and was broken and couldn't be ridden. I called the customer service team who said someone would call me the next morning. They did not. I called them again. They said the first person was wrong and they would call me within 72 hours. Really vague on when they would replace the bike or refund. Really, really irritating - surely if you offer a bike building service you hire competent people to build it, and if you mess it up you deal with it quickly and either refund or replace quickly not next week. I will never buy from them again, such poor customer service.
