Lloyds Bank Insurance
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Unhelpful telephone support
Today I received a strange phone text purporting to be from Lloyd's Bank. (Currently i am NOT a Lloyds customer BTW, but i did have a lloyds account about 20 yrs ago) Worried that the text might be a scammer I rang Lloyd's telephone support. It took 20 mins to speak to someone. When trying to explain my issue, the agent then proceeded to request from me all manner of personal details. At this point I was spooked. In an effort to avoid being scammed I was now speaking to someone who wanted me to reveal ALL of my personal details. This I was uncomfortable with and told the agent so. The agent then placed me on hold, and DID NOT RETURN. I rang off. Tomorrow I will visit a Lloyds Bank high Street branch to discuss the rogue text issue. If the branch say to me that they cannot help and that I should ring telephone support, then I'm pretty much back to square one. What a disappointing service. I'm so glad I don't bank with them anymore.