TTM

Jul 6, 2019

Wow!!!

Wow!!!! DO NOT SHOP ARE JOANN FABRICS IN STREAMWOOD IL ON BARRINGTON ROAD. This is the second time I've walked out without buying anything and the second time I've ever been in the store. That's not a good track record. The first time was because the lady cutting the fabric had such a bad attitude and told me when I asked her the price she said there are price checkers around the store. The other lady she was working with corrected her and said that they've all been taken down. Then when she was cutting the fabric i noticed she was cutting and measuring everything just short of a yard. If that wasn't bad enough when I got the ticket I realized she wrote it all up at the full price instead of the sale prices. So I left rather then deal with her sour attitude. This time on a Saturday there was one person at the cutting table and what I discovered as only one person at the cash register. There was a line of 5 people waiting to have fabric cut. The woman at the cutting desk was moving in slow motion until she stopped to have a long drown out conversation about a coupon for a customer. So I just grabbed the fabric out of my cart and went to the cash register where i had to wait again for a long time and endure discussions about coupons all in slow motion. Once I got to the counter I told the lady I wanted to buy the whole bolt and she said I have to go back to the cutting counter and have it measured. So I asked her why there is only 2 people in the store on a Saturday and she said well one person was on lunch. Still 3 people running the whole store on a Saturday seems ridiculously slim. Finally I asked for the corporate number and she gave me a number that was disconnected and referred me to another number. When I called the correct number I got this off putting music piped through singing lyrics about being happy as if I was suddenly in the middle of a romper room television program. OMG ! Now by this point I was so annoyed at the whole experience I talked to someone that wanted my zip code and my first AND LAST name for some reason. Just for me to voice a complaint. I responded that I wasn't applying for a credit card I was simply trying to offer you my experience and advice. Well because I wouldn't give my last name and personal zip code where i lived (different from where the store was located) I was sent to a supervisor and the supervisor sounded like he had just woken up from a nap and wanted me to tell him the entire story again. Now THAT really got me annoyed so I told him I was trying to do them a favor and give my opinion but it doesn't matter to me because I'll never step foot in another JOANN FABRICS store again if my life depended on it. What poorly run out of touch operation.