Lloyds Bank Insurance
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Lloyds Chat Service
I would like to provide some feedback regarding my recent experience with the chat service at Lloyds bank. After being a loyal customer for nearly 20 years, I was expecting a much higher level of support. Unfortunately, I found the assistance lacking and not as helpful as I had hoped. I requested for a survey to share my thoughts, but when I asked about it, I was told to send my feedback through the chat for the 'dedicated team' to review. I’m uncertain if it will reach them, so I will also be posting my feedback on Trustpilot and Google reviews to ensure it is noted. I hope this feedback helps improve the service moving forward for others but looking at the previous reviews now, I am not sure if anything will change and can see that others have had horrendous experiences as well