Routes Car Rental
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I booked an SUV through Rentalcars.com…
I booked an SUV through Rentalcars.com and on my arrival at Routes Car Rental in Denver Co, on 8/10, I presented the agent with my rental agreement, she informed that they don't have SUV but only a Jeep, I informed her that my wife had major knee surgery, and it be difficult to climb into a Jeep she was not sympathetic and she went ahead to offer me to buy a toll pass. I agreed but I asked her how it works and what the charges, she said I don't know and when I questioned further her in regard of selling a product that she did know not anything about, then she asked another agent who explained to me It was one-time flat administrate fee of$ 12 to which I agreed and signed the contract. Sensing that the second agent has more knowledge, I explained to him my wife's medical limitations, and to my great surprise he canceled the Jeep contract and gave me an SUV Ford which was there all the time. I informed him that I was driving and staying in Winter Park CO, and he told me that I would not go through the tollway road but to keep the pass in case driving through express lanes, and again it is a one-time flat fee and I accepted. On 8/17 I returned the car and I was told that I have to wait since one of their shuttle vans is down. I asked for a copy of the final invoice, and she said, it was sent as an email and I insisted on a printed copy, she told me that she did not know how to do it. She called another agent whom she did it and on reviewing the invoice, I noticed that the toll pass was daily charge not one time and trying to get an explanation, she rudely said you signed it. The drive arrived almost twenty minutes late and we almost missed out flight. Finally, the staff are ill-informed, rude and clueless. I will never use this company again even though their prices were reasonable.