Southwest Airlines
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Flight Attendants in Desperate Need of Sensitivity Training!!!!
I was travelling last weekend with someone who is not the most calm flyer to begin with and has recently been diagnosed with extreme social anxiety and depression. I understand that the boarding process is such that there are no assigned seats and we were among the last to board. But because of this we could not find a seat together. When I explained our situation to the flight attendant and asked for help to find us someone who may be willing to switch seats he sneered at us. My companion took an empty seat and began to have a panic attack and start crying. The same flight attendant snickered, yes you read it right....snickered and rolled his eyes. Fortunately a very considerate passenger offered to change seats to help us out. Later in the flight, the same attendant asked our row if we wanted anything to drink. We declined because we had our own water bottle. We went to look for it and could not find the water so when he returned to deliver our row mate her beverage, we asked for a soda. He snapped at us and said "Didnt I just ask if you wanted something?" I explained that we could not find our water and he looked at me and said "Yeah right! Do you want something too?" I declined and then he stated "Are you sure now?" in a very patronizing and taunting voice. I declined again. The flight attendant did not return with my companions drink for 45 minutes. Needless to say, for the remainder of the 5 hour flight we did not dare to bother him for any more beverages. I was horrified that he could treat someone so terribly when they are clearly distressed. This was my first time flying Southwest and it will absolutely be my last time.