Princess Cruises
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Refund policy is a catastrophe !
I would have liked to experience my cruise to Alaska on Crown Princess July 2023. But due to health reasons I was forced to cancel the whole trip only a week in advance. The cancellation policy for the cruise itself (refund only 20%) I was aware of. However, all pre-booked (and pre-paid !!) excursions and spa treatments should have been refundable 100%. The refund process for these additional services should - according to information from Princess agent - be initiated "automatically" with cancellation of the cruise itself. Now, 6 weeks after cancellation, I'm still waiting for refund of a third of the original amount. I was told, this may currently take up to 4 months !!! Whatever reason Princess Cruises might have to delay the refund - this is NOT ACCEPTABLE. I can only recommend to any passenger, not to pre-book any excursion or spa treatment prior to the trip.