ConnecTen Internet
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Outstanding service/product and customer support
Like most, I assume, I was initially a skeptic. I had gone through a number of "unlimited data" service providers, that made a living off the fine print. After having burned through a large sum of money on those services, and the technology (Peplink products) to maximize what I was receiving from those providers, i found myself frustrated at the lack of both performance and reliability. I reached out to Tyler, and peppered him with a litany of questions. Tyler was extremely patient, forthcoming and prompt with his responses, and even set me up with one of his engineers to go over some of the more technical/unusual questions. After several weeks of me going back/forth with Tyler (and team), i took a chance on them. The 5G/CAT20 router arrived within 2 days, and I was immediately able to successfully run performance tests in my house for several weeks, before installing it in my motorhome (connected to a Peplink 40G roof-mount antenna). I could not have hoped for a better outcome! I have been full-time RVing since early October '24, and have traveled throughout VA, IA, WV, TN and OH, with a good amount spent off the beaten path. My partner and I are avid (and daily) consumers of streaming content (can be as much as 4-5 hours/day, the bulk of which is HD/UHD!), and she keeps up with her kids/friends/siblings/Mom via regular (almost daily) video chat sessions. I'm a huge college football fan, and was able to stream every one of my team's games, and quite a number of others'....due to my DISH antenna being blocked (trees) so often. To date, we've had roughly a handful of freezes, all were self-corrected after a few moments. I have several motorhome systems/devices that rely upon connectivity, and their logged outages tend to align with what we've noticed. To date, we only had two incidents where the service provider in use had been experiencing significant performance issues (outages/disruptions), prompting me to reach out to ConnecTen for assistance. The customer experience I had during both events was superb! Quick response via the web chat, and with a real person.....a technically competent person! They just ran a few tests, and bounced me to a more reliable service provider where I was located. Bottom line, I'm thoroughly impressed. I'm still paying for two other data hot spots, one a portable/mobile (AT&T), the other is the T-Mobile Home Internet service (supposedly they're about to enforce the locality anchor on it). I'm going to be terminating both at the end of the month, as they are not being used for anything other than back-up/redundancy....a measure my "brain" needed due to my experiences. I have recommended ConnecTen to close friends and family, and am doing so here......I cannot fathom someone having a bad experience, other than perhaps something that is outside of ConnecTen's control. An outstanding product, and an outstanding staff led by Tyler!