Beth Ritchie

Jan 31, 2024

Fantastic support, high levels of cover, fast and easy settlement of claims and super nice people! Highly recommend!

I've now been with General and Medical for a couple of years and have made several claims so I feel able to write a review! I haven't ever had health insurance before so I don't have anything to compare it to, however having done a lot of research before choosing to go with G&M I can honestly say I highly recommend them. When I have had to pay upfront for a claim, refunds are made really quickly when I send in the receipt, and those that aren't covered are clear on the policy. I have had a couple of times when I wasn't sure and needed to check, and every time the response was fast and really helpful. Anytime I have had a question, whether over email or phone, someone has answered promptly and really kindly, they really take the time to explain the answer to the question and make it clear that they are there to help. This is just what you need when dealing with this kind of thing, especially when you are new to private health insurance and a little nervous about it all, as I am! Even when I have forgotten to provide the information needed (such as asking my GP to provide details to them), someone at G&M has chased me gently and reminded me what I need to do. The access to the 24 GP line has been invaluable, and has allowed me and my kids to access the care we need without having to wait weeks to see our NHS GP. When I signed up it was made very clear what wouldn't be covered (existing conditions etc), and I have been lucky so far that most claims we've needed to make are for small things. But having that peace of mind that we are covered is worth its weight in gold. All in all, General and Medical have exceeded my expectations in what private health insurance would be. Paying privately and not getting this benefit through an employer was a huge decision for me, and very much considered a luxury in this country. However the support and care we have had has made the cost more than worth it for me and my two boys. I honestly cannot recommend General and Medical more highly, I will be sticking with them! Special mention to the few people I can think of who have been so helpful on the emails... Ellie-Mai, Jose, Kelly, James, Audrey and Will (sorry if I forgot anyone!). Thanks everyone, keep up the great work!