Muscle Food - MuscleFood.com
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Zero Customer Support
My order was dropped off by DPD outside my house, left on the street whilst I was at work without knocking or ringing the bell and inevitable by the time I went on break at work and saw the message to tell my wife to check, it was gone (stolen). I messaged MF instantly via their very poor Automated Chat function which ended up with them just taking my email to reply to when they could. I got a reply within the same day of a photo of the package on the street at the front door and with a minimalistic response asking if I had left DPD any instructions (I had not, especially none saying leave it at the front door). Since then I've had absolutely no follow up reply whatsoever from MF despite chasing a reply from them. It's been almost a week and I'm now £74 out of pocket and still missing a food hamper. Any response at all would have at least kept me content but the complete lack of customer support or care for a company like this is absolutely atrocious and has put me off ever ordering from them again. UPDATE: after a week they've finally got back to me to let me know... DPD dropped it off outside, they didn't knock or ring the doorbell but they left it outside the door so tough shit someone else took it we still count it as a 'successful delivery' absolute scumbags. AVOID AT ALL COSTS