Mayo Clinic
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Worst blood lab ever
For an organization that says it is proud of the quality of its care, and which charges accordingly, they have absolutely the worst blood lab I've ever seen. As bad as it was 2 months ago, it is even worse now. Whoever manages this debacle should be fired. Now. We were told yesterday the wait would be an hour from the appointment time and to go to the next appointment on our list and come back. We were back in 30 minutes but only then did they put us in the queue. And hour and 15 minutes later we still hadn't been called. We left. At least 2 of the 3 or 4 phlebotomists were acting very inappropriately, like a night at the comedy club while at least 50 people were waiting. The check-in staff is not the least bit helpful but I suppose they can't be blamed much. They must be sick of it, too. To make matters worse, the schedulers don't consider the ridiculous wait times so patients' choices are to sit there and miss other appointments or to keep those appointments and blow off the blood work. The problem with that though is that Mayo refuses to let patients have blood work done somewhere else. To be clear...this is not a walk-in lab. It is by appointment only and by 10 a.m. or earlier the back-up and wait times are horrible. There is absolutely NO EXCUSE for this self-created mess. The management should be kicked to the curb and, until this is fixed, scheduling should be adjusted accordingly. I can't believe whoever leads the scheduling group hasn't done so already. That's probably another manager who should be sent packing. Last but not least, if you don't have a big nest egg, go someplace else. Unlike most other clinics, they do not accept Insurance providers' standard payments. Another visit or two and we will have to start paying our balance by credit card and then paying outrageous interest on that balance.