Dbeck Shoes
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BUYER BEWARE
BUYER BEWARE – do not purchase from this seller. The most unprofessional and difficult online seller I have ever dealt with. The shoes I received are far too small, my usual size is EU39, to be safe I ordered EU41 and they are still to small. The arch support insole supplied with the shoes are far too big and do not fit into the shoes. I have requested a return address for a full refund, they will not provide the address, instead they offer a replacement pair of shoes at 80% discount and provide an email link to order and pay for the replacement shoes. However when using the link it is never the agreed discounted price at check out. Don’t believe anything they say. They do not honor their returns policy and despite what they say they will not provide you with a discounted or free pair of shoes it’s all a ruse. Reply below from DBeck Shoes is not true. My request to return the shoes was well within their 30 days returns policy. In fact nothing in their reply is true. I Still haven’t received any instructions to enable return - nor will they ship the correct size shoes….26 emails back and forth and still nothing. 9 July Update I have now received a replacement pair of shoes from DBeck, they were supplied without me having to return the first pair and at no cost to me. The shoes look good and feel comfortable, however I still haven’t worn them.