West

West

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1
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1 out of 5 stars
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Reviews by West

DI

DIRECT VAPOR

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1 out of 5 stars

Avoid this company (and Vaporfi-same company)

I placed an order with them on 12/06/2022. Their website states it would take, at most, 8 days to arrive. I have contacted them several times about the order not arriving and keep being told it will take 3-5 days to hear back from a manager. I finally requested a refund and was told they could not refund me my money because the items need to be sent back to them. I have filed a complaint with the BBB, and written a letter to the FTC as this is basically wire fraud, theft at the very least. This morning I received an email asking me to review the product, which I have not received. They also shared my personal information with Yotpo, which I did not authorize. Avoid this company (and Vaporfi-same company).