P1 Travel
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Ticket didn't scan
Absolutely disgraceful service from you guys last night. I went to Crystal Palace vs Villa and my ticket wouldn't scan at entry. I logged on to your website to access the live chat and ask for a real person, only to be told there was no one and to send an email. The number I found on google for your support didn't even ring and said 'this number cannot be recognised'. I then had a long queue at the ticket office where they were very sceptical of my order, but eventually were able to print me a ticket. Further to this, once inside the stadium, someone came along with the very same ticket as me and requested that I move. I showed them my printed ticket from the ticket office, and they eventually relented and sat in the row immediately in front of me. I would have grave concerns using P1 Travel again, and will be advising anyone who considers using your service to go elsewhere and find another ticket provider. ABSOLUTE SHITSHOW. Should be ashamed of yourselves. Edit: As they requested, I have given my suggestions by email regarding what could be done to prevent issues like this arising in the future, and eagerly await their response.