Cookies Clothing
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Ups and Downs
I ordered from the site and was sent an email stating my order had been processed and sent to the post office. The USPS reflected that they had generated a tracking number. A week passed with no update on shipping. I emailed Cookies to see what the issue was and was informed that an item was out of stock. This was after they had generated a shipping label for the order. I got another response several days later informing me that I could either pick another item or get a refund. I emailed back telling them I’d like to order a more expensive item and I’d be happy to pay the difference. They were gracious enough to cover the additional cost! I’ve always had a pleasant experience ordering from Cookies SF. My only complaint is that they never seem to be able to keep a full inventory. Other than that, I love the brand.