Driving Test Cancellations Now
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Great app if you're lucky, not so great for everyone else. 4 months of use and still waiting...
The app itself is great in theory, depending on which test centres you're looking at. The ability to auto-book is really useful, and the app is overall very easy to use. However, in my own experience of searching test centres in London, I haven't been notified of a single cancellation in over 4 months of using the app. I did contact customer support this week to check that my account is in fact working properly, and they replied in good time to confirm that it is, so I'm grateful for the good communication. My problem with these cancellation services though, is that they're making a promise that's impossible to keep. It's clear that Driving Test Cancellations Now is massively oversubscribed, with so many people competing over the same few cancellation slots and never receiving a single notification. There are many reviews from people living in major cities complaining of the same issue. It's massively unfair that customers are made to pay for the service upfront, only to find out that in practical terms it doesn't work for them (again, depending on the test centre). It's not clear who is being given priority with these cancellation bookings, or even how many other people are using the app to find the same slots as you. It would make more sense to me to pay for the service once it's successfully found you an earlier booking. Finally, I think the 14 day refund policy should be changed. There are many people in my position who have been using the app for months with zero success, and I think they should be entitled to their money back if they're unsatisfied. It's obviously a really tricky situation with the driving test backlog in the UK right now, and DTCN are providing a great service for those who do manage to find cancellations. However, for everybody else who isn't as lucky, I think they should be a little more transparent about the likelihood of actually being able to find an earlier booking.