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Arrived on time, but otherwise poor experience
Test arrived on time, but the 'app' is just a poorly designed website with bad functionality. I couldn't get it to work on mobile, their preferred method for uploading your test. Their instructions and comms are also poor, with few confirmations given throughout the process of uploading results. I still can't see my certificate despite receiving an email saying it's ready. It seems like a website that has been mocked up in 5 mins on Wordpress with little regard to actually providing a satisfactory user experience. Glad I only paid a fiver and that there is next to no chance of anyone from this government actually following up on this.