Michaels Stores
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Don't reps have access to customer accounts?
I recently made a series of online orders from Michaels for picture frame mattes. The first arrived bent, and I had no problem receiving reimbursement. A few weeks later I noticed what I thought was an extra charge in my online bank account. Now, let me say upfront that I forgot about the second (of three) orders that I made. I had made the mistake. But when I called Michaels, the rep apparently did not have this info before her and told me that it was an adjustment and that the full payment would be retiurned to my bank account. When it was not, I called again. This rep obviously didn't have the info either and kept trying to run me around in circles, telling me over and over to contact my bank. Finally, he put me through to a supervisor, and this man was able to tell me immediately that the charge was for the order I had forgotten! Now, why weren't the other two reps able to tell me this and save all three of us time and frustration?