NCP National Car Parks
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I had not read the parking signs…
I had not read the parking signs properly - had assumed you pay as you leave but in fact you pay on arrival. On leaving I paid for 3 hours, although I knew I had parked for 5 hours plus (there was no option to pay for.more than 3 hours other than a 24 hour stay). When I arrived home I contacted NCP via webchat and I spoke to Heidi. She was very understanding and while the error was my fault she permitted me as a one off to pay for an additional 3 hours of parking, thus covering my stay. The end result being i avoided any fine. She did not have to do this, so I appreciate her kindness & customer service skills.