EC
Economy Energy
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Success - got my refund
Success! Extracted my credit refund from them at last having left at the end of August. Online small claims court action did the trick, with response the next day after the claim and payment a week later. Payment included the £25 court fee and interest at 8%. Do not let economy energy win, follow the citizens advice on how to do an online claim after doing a formal letter giving them 2 weeks notice of a claim. It’s the only language economy energy understand. And you don’t have to wait 8 weeks from first formal complaint to get ombudsman involved. Don’t let them get you down, take action. In particular don’t bother calling, send everything by email and scanned letter so that it is can be used in evidence.