Airport Van Rental
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AVOID: Slow, Rude, Bait & Switch Scam
AVR LA had a large van listed for a great price that we booked. When I got to the office, they wouldn't let me rent it unless I provided my car insurance information which I didn't pack with me, and it was 11:00pm at night which meant I probably couldn't track that information down. They told me they had a minivan for just a few more dollars a day. I said fine. When I got the paperwork, I asked about the charges listed and the employee pointed out I would only be paying this one line she pointed at. However, when I brought the car back, the final bill ended up over 225% higher than my original booking! There’s a price listed for the van and then a separate price for changing your reservation. Called manager Calvin about this he didn’t care at all. Also, you have to take two shuttles to get to their office. After the first shuttle, It took them 45min to come get me after waiting on an LA street corner in 40 something degree weather at night. I had also left my tired wife and 5 small kids waiting at the airport this whole time too. I had called the place twice while waiting to see if the shuttle was coming and the woman, Elizabeth, acted annoyed that I had called and lied to me about the driver being stuck in airport traffic. When the shuttle driver finally came, he explained no one told him I was waiting. He also kindly offered to go back and pick up my family that was waiting at the airport. He came back 5 min later with them.