Travelocity
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Never Again
I have used Travelocity for several years and not had any problems until now, and the problem is significant enough that I will simply never use them again. In attempting to book a flight, I received an error message that the flight I was looking at was now full, but, now this is important, don't worry you were not charged, and then provided me a link to try and book another flight. Well, come to find out after three unsuccessful attempts and receiving the same error message guaranteeing that I would not be charged for an unconfirmed booking, I look at my bank statement and there are three charges for the return flight pending in my account! This also then made it impossible for me to book this flight anywhere else for THREE DAYS while the system removed the hold for each of those return flights. Meanwhile the cost of the trip itself continued to go up each day. When contacted they were less than helpful, saying that I simply had to wait until those pending charges were removed since no flight was ever successfully booked and finalized. So okay a couple of things here. First, the error page explicitly states that I would not be charged. Second, seriously, three days I have to wait for your mistake, Travelocity? And lastly, this trip ultimately cost me another $200. So thank you, I will absolutely never waste my time with your company again. There is just too much decent competition out there to ever bother with you again.