Travelocity
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Do Not Book with Travelocity
We booked a package via Travelocity. The package included a roundtrip flight as well as a hotel. Unfortunately, the hotel was not reachable given the late arrival of our flight and the impossibility of reaching the last ferry on time in order to reach our hotel. I emailed and called the hotel to inquire about the transfer. The hotel never replied to my email but the hotel representative I spoke to on the phone confirmed that we would not be able to reach the ferry in time to check into our hotel. I spent 8 hours messaging with and calling Travelocity in an effort to cancel the hotel and book a hotel that would actually be reachable once we landed. After a full day of back and forth conversation, Travelocity stopped replying to my text messages. Once I called, the Travelocity representative called the hotel and promised that I would receive a waiver/refund due to the "invalid transfer." She also told me to go ahead and book a new hotel which I did. The day of travel I received a message from Travelocity saying that they were unable to process my refund despite having promised it and despite my having booked a new hotel under their advisement.