Michaels Stores
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Absolutely horrible experience ordering…
Absolutely horrible experience ordering online. All I can say is DON'T Do IT! I order a huge order in bulk. It was a same-day order. Nowhere on the website did it say the items would not be able to be same day. I even ordered it with the help of a Rep on the phone just to be sure as this was an order I need in a very short time frame. Today (a day later) as it still hadn't arrived I "chatted" with customer service on their webpage. They informed me that it "might" come in 6-9 business days! That's way passed when I need the items. So, I tried to cancel the order. They would not allow the order to be cancelled. I asked to speak with a supervisor and was denied. I am a schoolteacher and the items were for a performance next week. The only reason I ordered it was because of the Same-Day option. This was an extremely expensive order and I have no more money to but the items somewhere else. It was a total SCAM. They knew when I was ordering it that it wouldn't come Same-Day.