Harbour Hotels
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Spa hotel… where the spa isn’t included!
Visited for our 10 year anniversary, when we arrived the room had a few minor issues (mirror so dirty you couldn’t even see it, bathroom floods when you have a shower) which we raised with the reception. We wanted to use the spa (we oreviously stayed a few years ago and the spa was included in the price) however we were told this time there is now an additional fee for using the spa - even though we paid £260 to stay in the corner suite. Hotel General Manager couldn’t have cared less and was quite rude when we raised we weren’t happy with this. Advised us to book via their website as the reason they charge for the spa is because booking.com take a percentage of their room fee! Unimpressed considering we are returning customers, I previously recommended this hotel to my friends and family but won’t be recommending it going forward!