American Freight Furniture, Mattress, Appliance
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Awful experience
Awful experience: I ordered combo microwave wall oven on 8/15/20. The ovens were delivered end of Sept, but had been damaged during transport, which the driver appeared to know but delivered regardless & didn't inform me or give me right to inspect or sign for. I was told that items would be picked up & credited then I'd have to re-buy. I went through the entire process of return, credit & reorder. My reorder was 10/14/20. The delivery was delayed for approximately 1 month without explanation or contact & completely lost for a couple of weeks. The item delivered was the completely wrong unit and also appeared to be a new model oven combined with an older model repaired/refurbished microwave. I had ordered & paid for new unit. I was told by customer service that I had to exchange if similar model was available. The incorrect ovens were picked up on 12/5/20, still no refund or exchange processed. I've been talking with the helpful store manager the entire time. He has emailed their main office several times to process the transaction but nothing is happening. I've called customer service several times but get nowhere. It has been over 4 months of dealing with this & the customer service has been awful.