Velly Pethis

Sep 29, 2020

Expedia is still waiting on our refund from Srilankan Airlines

Edited on 10/20/20: Yayy! We finally got our refund in full amount last week! Not sure because someone from Srilankan or Expedia saw this review or responded to our too many calls and emails. :) Thank you so much! :) Written on 9/29/2020: It's been 4-5 months since my husband and I are trying to get our refund for our layover flight tickets from Colombo, Srilanka to Male, Maldives. This was supposed to be our honeymoon trip. The trip was canceled due to COVID and Maldives closed the whole country. I called and emailed Srilankan Airlines. The airline stated that we would get our refund in 12 weeks. A few weeks ago I called again and they said the refund had not been processed because Srilankan Airlines in Srilanka had not approved the refund. They also mentioned that they have told the agent (Expedia) to process our refund. Another response via email is "Kindly contact your Agent to get the tickets refunded as we have given the authority to the agent." This is weird that Srilankan Airlines wants Expedia to do the refund with Expedia's money, not theirs. I just talked to Expedia and they said they are still waiting on our refund from Srilankan Airlines and they have contacted the airlines a few weeks ago and again today. Srilankan Airlines, would you please process the refund to Expedia so we can get our refund?