Mann Lake Bee & Ag Supply
View company profile →
I will never have a thing to do with this company again!
My first impression of Mann Lake was great, but oh how I was wrong! They are apparently trained to treat you royally to sell. The problem is in their staff once there is an issue. I ordered two packages of bees about 2 months ago. They came in this week, and one was in good shape and the other package was about 90-95 percent dead. I called and was asked if I had followed the exact procedure to report dead bees, which was to insert a ruler into the package and take a photo to measure the depth of dead insects. This is just about impossible as you can barely see inside the container, plus it is hard to tell how many are dead or alive. There is NO way to read a ruler in there. I complained told her that I had plenty of photos that show exactly what they sent and asked to talk to the agent's manager. Of course the manager was on the other line and was to call me right back but did not. The girl agent seemed relived that I gave her an out. Later I called and got a man named Chris who seemed helpful and said this happens often, and they could probably at least give me a refund, but I needed to send photos, which I had taken plus videos. He told me you do not have to use the ruler method and sort of laughed at the idea. He gave me an email and I edited some video and sent it with photos. Nothing now for 2 days, but I called and, oh yeah, he was on another line, but would call me back in short order, but of course never did. I wrote a second email and nothing. I am not as mad about the dead bees as I am about the way I was treated, what I was told they would do and didn't, and what seems to me to be their corporate culture. Before you buy ANYTHING from this company read the reviews and go somewhere else!